UNITED AIRLINES APOLOGIZES FOR REMOVING PASSENGER:
"NO ONE SHOULD EVER BE MISTREATED THIS WAY"
By Julie Creswell April 11, 2017
United Airlines apologized on Tuesday and said it would review its policies after videos showed a passenger being forcibly removed from a full plane to make room for its own employees, setting off public outrage.
Oscar Munoz, the company’s chief executive, said in a statement that United would take “full responsibility” for the situation and that “no one should ever be mistreated this way.”
He committed to making changes to ensure that the situation would not repeat itself, adding that United would conduct “a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement.”
The company said it will communicate the results of its review by the end of the month.
The videos cast a sharp focus on airline overbooking, as travelers, already dealing with the myriad indignities of flying, realized they could be physically ejected from a seat they had booked and paid for in advance.
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